Shipping Policy

Last updated: August 11, 2026

Himālaya Thangka Atelier is operated by ChaliseyZ Central L.L.C. This policy explains how physical artwork orders are prepared and shipped.

Processing

Available original paintings are prepared for shipment after payment is confirmed. Processing time can vary depending on the artwork, protective packing requirements, weekends, holidays, and any order verification that may be required.

Packaging

Artwork is packed to protect the painted surface during transit. Depending on the piece and fulfillment method, this may include protective tissue, a wide rolling core, rigid outer packaging, or other suitable archival or protective materials.

Shipping destinations, rates, and services

Available destinations, shipping services, and any shipping charges are determined by the options shown at checkout. If a product or promotion includes insured shipping, that inclusion will be reflected in the applicable store offer or order confirmation.

Tracking

When tracking is available, a tracking link is provided after the shipment is created. You can also visit our Order Tracking page for guidance.

Delivery estimates

Any processing or transit times shown on the store, at checkout, or by a carrier are estimates rather than guaranteed delivery dates. Customs, weather, local holidays, security reviews, carrier disruptions, and other events outside our control can affect delivery.

International orders, customs, and duties

International orders may be reviewed by customs authorities. Unless checkout expressly states otherwise, import duties, VAT, customs charges, brokerage fees, and other destination-country charges are the recipient's responsibility.

Address accuracy

Customers are responsible for providing a complete and accurate delivery address. If you notice an error before shipment, contact us immediately. We cannot guarantee that an address can be changed after a parcel has entered the carrier network.

Damage or loss in transit

If your parcel arrives visibly damaged, preserve the packaging and photograph the package and artwork as soon as possible. Contact us promptly so we can review the shipment and, where applicable, work with the carrier or insurer.

Contact

Shipping questions can be sent to ChaliseyZ Central L.L.C. at contact@himalayathangka.com or through our Contact & Commissions page.